Town Legal

Town Legal’s primary objectives were BETTER SERVICE & BETTER TERMS
on its recent contract renewal

About Town Legal

Town Legal LLP was established in 2016 by prominent figures in the planning law sector, specialising in proving expert advice on all aspects of planning law, across England and Wales. They serve a diverse range of clients, including developers, landowners, and public authorities.

One of their partners is a leading planning barrister, a distinction that sets Town Legal apart by adding significant value and efficiency to their advice. Their services cover a wide range such as: strategic planning law advice, heritage
law, legal audit of planning applications… just to name a few.

Challenges

Town Legal experienced ongoing frustration with inadequate service and support from its independent mobile phone agent. This led them to seek a provider offering improved service and more favourable terms.

While keeping costs under control was essential, securing better terms – such as free European roaming and a unified contract renewal date – was equally important. Town Legal also desired proactive account management support, so they could avoid the hassle of long waits on a helpline for assistance.

Solution

Billmonitor managed the entire account transfer process, ensuring clear communication at each stage to keep Town Legal informed of the progress in a timely manner. Billmonitor set out to meet Town Legals requirements by offering: 

“The communication from your team is quick and efficient and
it is a massive improvement from our previous provider.”

GAVIN CURTIS

Unprompted feedback from Gavin Curtis, TOWN LEGAL’s Head of IT, on Billmonitor’s work post
implementation