Complaints Policy

Billmoitor Complaints Policy

If you wish to make a complaint, please email us at to tell us about the nature of the problem.
We take all complaints seriously and aim to respond to all messages within 3 working days. We will correct problems as soon as we are able to and will keep you informed of progress if a solution proves to be time consuming.

Some of our services are provided in partnership with third parties, and as such we may pass on relevant details of complaints to them. If your complaint relates to a Mobile service provider rather than to Billmonitor, we will advise you to contact the supplier to make your complaint directly.