Instant cashflow savings of 30% with projected combined savings of 60% on contract renewal in 2021.

Case Study – city & guilds group

Key Results

About City & Guilds Group

City & Guilds Group believe in the power of skills to build successful careers, businesses, and economies. Together with ILM, Kineo, The Oxford Group, Ditalme and Gen2, City & Guilds are able to provide a broad and imaginative range of products and services that help people achieve their potential through work-based learning. The Group’s purpose is to help people, organisations and economies develop their skills for growth.


As a result of several acquisitions, City & Guilds Group’s c.900 connections were split across five contracts with three different network providers, including one contract that was sourced through an independent mobile phone agent.

The procurement team identified a large increase in actual vs. projected costs of its main O2 contract. City & Guilds Group stipulated that Billmonitor’s remuneration was based on delivering results, agreeing on a success-only approach to ensure they were only paying for actual savings.


Using the unique Billmonitor software, Billmonitor identified significant cash-saving actions:

“While City & Guilds Group has always been very cost conscious, the complexity of managing nearly 900 connections across five contracts made it very difficult for the procurement team to identify cash savings; something our Billmonitor software could discover in a few hours.

What started as a one-off account review turned into an 18-month mandate to maximise savings and to improve expense monitoring and reporting across the group.”

Klaus Henke

Managing Director, Billmonitor LTD

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