First Intuition

About First Intuition

First Intuition is a specialist accountancy tuition provider and opened its first study centre in 2007 aiming to create a safe space for aspiring accountants to be supported and treated as individuals.

With a head office in central London, FI operates 21 sites in the UK and an option, offering a range of classroom and online learning that lead to the AAT, ACCA, CIMA, and ICAEW qualifications.

Today, over 10,000 students use FI and achieve industry leading results.

Challenges

First Intuition (“FI”) faced a common challenge for a multi-site business with a sizeable mobile fleet: they were big but not large enough to have a dedicated person responsible for managing the mobile phone arrangements and maintenance.

The rapid growth of FI’s extensive network of employed and contracted tutors introduced additional complexity, resulting in frequent updates to user details.

FI recognised the need for the next mobile phone contract to offer greater flexibility to support future growth and be managed more efficiently to prevent redundancies.

The team chose to appoint Billmonitor with a mandate to identify cost savings and oversee theentire contract renewal process from start to finish.

Solution

Using our unique software and market knowledge, Billmonitor identified significant savings by:

– securing competitive proposals from all major network providers, including the incumbent network provider;

– launching a dedicated mobile support service under [email protected] serving as
the primary contact for any technical or network issues;

– and offering active handset management, including the sourcing and distribution of SIM cards and devices.

Billmonitor collaborated closely with First Intuition, overseeing the process from start to finish and keeping FI consistently updated on progress.

“I was pleased to see Billmonitor’s detailed usage and cost analysis. Besides the significant savings, we were particularly keen to reduce the internal workload by outsource the management of our mobile phones.”

SARAH MACKEY

FI Business Operations Director