Privacy and Security Policy
Billmonitor Privacy Policy
Date Last Revised: September 2023
At Billmonitor, our most important asset is our relationship with you.
Billmonitor is committed to maintaining the confidentiality, integrity and security of any business or personal information about our clients. We are proud of our privacy practices and the strength of our website security and want you to know how we protect your information and use it to provide to you the service on https://billmonitor.com (the “Service”, or the “Website”). Billmonitor is operated by Optimor Limited (referred to as “Optimor”, “us” or “we”), a company registered in England (registration number 5391490).
Optimor complies fully with the General Data Protection Regulation (“GDPR”) which applies to personal data in the UK, and the Data Protection Act 2018. We hold, process, and erase data in accordance with the GDPR.
What information does Billmonitor gather?
This privacy policy explains how we collect and use your or your employees’ information gathered at Billmonitor in order to conduct our business, inform you about recommendations, and provide customer service.
What we gather: To get the most accurate recommendation, we need your business name, your contact information and mobile operator, mobile billing username, mobile billing password and call data for the users of business mobiles. If we have a question about this information, we may contact you by email or by phone. For example, we may email you if we have a problem accessing an account to retrieve calling data.
Who we share it with: We do not and will not sell or rent your business or personal information to anyone without your express consent, for any reason, at any time.
Contacting Billmonitor customer service: If you contact our customer service, we may use your name, email address, phone number and recommendation history to answer your question as quickly as possible. On occasion, we may contact you later to verify information or to check on the quality of your customer service experience.
Legal requests: We may release your account or other information if we’re advised that release is necessary to comply with the law, or to protect the rights, property and safety of our company, its affiliates, you or others.
How Secure is Your Information?
Protecting your online session: We use a combination of firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Billmonitor for business accounts and systems from unauthorised access.
Look for the padlock! You will know you’re in the “secure” area of our website when you see the “http” portion of the website address in your browser change to “https.” The “s” stands for “secure.” In addition, many web browsers use special symbols to indicate that you’re in a website’s secure area, commonly a closed padlock. Some browsers let you know that you’re moving in or out of a secure area by notifying you with a special pop-up window that requires you to click “ok” before continuing.
Protecting your business and personal information: Your mobile billing credentials, and mobile bills are stored securely and are encrypted using 256-bit Advanced Encryption Standard (AES-256).
Who Sees Your Information?
Access to your Account and employee call data is strictly restricted to Optimor employees and contractors, as needed, in order to operate, develop or improve the Service. These individuals are bound by confidentiality obligations. They may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
Your Account
Registering: Certain areas and features of Billmonitor are available without registration or the need to provide to us any information. However, to take advantage of key features like Bill Analysis you will need to register with Billmonitor and create an account.
Option to unsubscribe: You can unsubscribe from the Service anytime by sending an email to [email protected] informing us of your wish to unsubscribe from the Service.
Option to delete your information: Your business and personal information is yours. You can remove it any time you want by sending an email to [email protected] informing us of your wish to delete your information from the Service. Your business and personal information will then be permanently expunged from our primary production servers. However, your personal information may remain on a backup server or media for up to 24 months. Optimor keeps these backups to ensure our continued ability to provide the Service to you in the event of malfunction or damage to our primary production servers. If you have any concern about your personal information or its deletion, you can contact our Data Protection Officer, on [email protected].
How Does Billmonitor Recognize You?
We automatically recognize your Internet Service Provider (ISP), your operating system, and your IP address. We sometimes use this information to solve problems with our server. We use URL encoding and Javascript tags to monitor your activity on our website. We may use this information to determine the most popular Tariff Plans and pages on our website and to enhance our marketing efforts and activities. This helps us make changes to improve your experience on this website.
If you enter this website from one of our affiliate websites or using an invitation, you may notice a special code at the end of our Web address as you move through our website. That tells us which affiliate website you entered through or how you were invited.
Does Billmonitor Use Cookies?
Yes. A “cookie” is a special identifier. Websites transfer cookies to your hard drive through your web browser. Cookies help us identify you when you visit one of our websites. If you have an invitation from us or an affiliate website, this information may be stored in your cookie. We don’t store your password or any personal information in your cookie. If you want to prevent your browser from accepting cookies, set your browser options to let you know when you receive a new cookie, or turn off your cookies completely. You can find out how by reading the “help” portion of your toolbar on most web browsers. Remember, however, that if you turn off the cookies feature, you will not be able to take advantage of all the special features we offer.
What happens if Optimor or Billmonitor for business is acquired?
Your data may be transferred upon acquisition of Optimor or its business but only in accordance with this policy. Your Account Information may be transferred to a third party as a result of a sale, acquisition, merger, reorganisation or other transfer (a “Transfer”) involving Optimor or some or all parts of its business. Optimor specifically reserves the right to transfer Account Information to a third party in connection with a Transfer. Should such a Transfer occur, we will use our best efforts to require that the new combined entity follow this privacy and security policy with respect to your business and personal information, as and to the extent required by applicable law and require that you receive prior notice if your information could be used contrary to this policy.
Business customers and their staff
We will treat business customers fairly and appropriately within the privacy policy for individual users of Billmonitor. Any of the staff of a business customer or any other individuals whose business mobile data is part of the business’s data will be deemed to be providers of data of individual users of Billmonitor.
Any data which relates to a business customer but not as such to any individual will be:
- kept confidential,
- only stored in accordance with best practice for storage of data,
- used subject to your expressed consent, and
- never used in an inappropriate way.
If you are a business customer, we may communicate with you by telephone to obtain your details. We may also provide an advisory service over the telephone and by email using Optimor technology to analyse the bills associated with your business mobile phone contract and make recommendations to you about savings regarding your mobile phone contract. When you instruct us to analyse data, you authorise both the analysis of historic billing information from network providers from before authorisation, and analysis of later billing information after authorisation. This allows us to gather the necessary data to optimise the analysis we provide to all our customers
Modifications to Privacy Policy: We may make modifications to this Privacy Policy from time to time. Please check this website for periodic updates. Each version of this Policy will be identified at the top of this page by its effective date.
Acceptance of Terms by Customer: Please note that accessing this website or otherwise providing any information to us constitutes your acceptance of the terms set forth in our Privacy Policy and all other Terms of Use.
Governing Law: Any disputes arising under this Agreement will be resolved in accordance with the “Terms of use argreement”