Larkmead Vets

Larkmead Vets had three main challenges: fluctuating data usage, frequent bolt-ons and high out-of-allowance costs

Case Study – Larkmead vets

Key Results

About Larkmead Vets

Larkmead Vets, an independent mixed practice in South Oxfordshire, has been providing expert care since the 1960s. Their skilled and compassionate team supports pets, farms, and equine communities, delivering exceptional service and going above and beyond for their patients.

As an RCVS-accredited small animal practice, they uphold the highest standards of care. Being part of XLVets, a renowned network of independent practices, enables them to share expertise and collaborate internationally, enhancing veterinary excellence.

Challenges

Larkmead Vets’ mobile phone account has significantly grown in recent years. When Billmonitor took over the management of the account in 2022, Larkmead Vets was facing a number of challenges:

Fluctuating data usage from month to month, combined with low data allowances, often led to excess charges for individual users
The frequent need for costly temporary data bolt-ons made their mobile contract inefficient and difficult to manage
Monthly costs were volatile due to significant out-of-allowance costs

Solution

Billmonitor used the upcoming renewal of the account to address Larkmead Vets key issues:

We negotiated with Vodafone to develop bespoke contract terms on renewal
Increased individual data allowances without increasing current contract costs
The new tariff structure was designed to avoid exceeding out of allowance charges

“Since Billmonitor managed our recent renewal, we’ve seen a noticeable reduction in our monthly costs. Their team has been a huge help throughout the process, providing clear advice and fast responses to any questions we had. We really appreciate their support in making sure we’re getting the best deal possible.”